How to Change Providers

How to Change or Remove a Provider

Mobile App

To change or remove a provider in the mobile app, please follow these steps:

1. Log into the Modern Health app.
2. From the home screen, tap Your 1:1 Care.
   
   
   
   
3. Select the provider in mind.
4. Tap the ellipsis icon next to your chosen provider and, depending on your preference, tap Change provider or Remove from care team.
   
   
   

Web App

To change or remove a provider in the web app, please follow these steps:

1. Log into the Modern Health app.
2. From the home screen, select Manage Care Team.
   
   
   
   
3. Tap the ellipsis icon next to your chosen provider and, depending on your preference, tap Change provider or Remove from care team.
   
   

Important:

If you notice that your therapist(s) are not surfacing on your Care Team in the Modern Health app, one reason may be that you are located in a country where in-app therapy is not currently supported. In this case, while therapy sessions may still be covered by your benefit, your sessions will take place outside of the app using your provider's personal video link. We recommend you contact our team via [e-mail] for further assistance with your rematch.