Overview
If your benefit plan includes minor dependent coverage, you can invite your dependent and request services via the Modern Health mobile (iOS / Android) or web app. To invite your minor dependents, you must complete registration and initial onboarding. We have provided additional instructions for inviting your minor dependent to your Modern Health benefit below.
How to Invite a Minor Dependent
If your benefit plan includes minor dependent coverage, you can start the process of connecting your dependent with a therapist by inviting them via the Modern Health mobile (iOS / Android) or web app. Here, you’ll be asked to specify your dependent’s care needs. If you have any specific preferences for your minor dependent’s provider, you’ll have the opportunity to include these as well.
After successfully inviting your minor dependent, our Care Team team will email you directly and initiate the care matching process to connect your dependent with a provider whose expertise aligns with their needs. Once our team has found a great match for your dependent's needs and schedule, we will introduce you to this provider via email. After this, you can respond directly to your dependent’s matched provider to begin coordinating a time for an initial call or session. Once connected in our system, the provider will keep track of your dependent’s available sessions. You will not be asked for any payment unless sessions continue beyond the number of sessions covered by your company benefit.
Please note: Modern Health typically defines dependents based on your employer-sponsored health plan. Additionally, most companies offering minor dependent coverage have similar age eligibility requirements. Generally, children must be at least 6-years-old if based in the United States, or 13-years-old if based outside of the United States to be eligible for services. That said, if you have any questions about your company’s specific minor dependent policies, please refer to your company’s FAQ document or connect with your benefit or HR leader.
Important Notes for Dependent Care
Due to COPPA regulations, direct access to the Modern Health app and web application is unavailable for minors under 18-years-old. Due to this, your minor dependents will not be able to create their own Modern Health account. Additionally, all communication with your dependent’s provider will happen outside of Modern Health via email. Finally, your dependent’s provider will arrange sessions via a HIPAA-compliant telehealth service instead of meeting on Modern Health’s platform.
At this time most providers in our network only offer sessions via telehealth. If you are interested in pursuing in-person sessions for your dependent, please make sure to indicate this preference when submitting your request. While we try our best to accommodate the requests of all Modern Health members, we want to be transparent that we may be unable to match your dependent to a provider who offers in-person sessions.
For young children (ages 0-5), research indicates that parent-focused interventions delivered via telehealth can be beneficial and effective. For this reason, most of our providers in our network who work with young children only offer sessions via telehealth. However, depending on your child's areas of focus, in-person sessions may be most helpful. Please use the "Anything Else" field in your dependent invitation form to elaborate on your child's needs. This information will support our teams to arrange appropriate care for your dependent.
Mobile App
To invite a minor a dependent via the mobile app, please follow these steps:
- Select the Settings icon at the bottom right of the home screen.
- Select Invite Dependents.
-
Under Share Modern Health with your dependents, tap Get Started.
- Complete and submit the dependent eligibility request form.
- After confirming your dependent's eligibility, tap Request Therapy.
- Once you've confirmed your dependent's info, tap Submit therapy request
Web App
Suppose you do not use the mobile app. In that case, you can request therapy for your minor dependent via the Modern Health web app and follow these steps:
- Select your name at the top right-hand corner, then click Invite Dependent.
- Under Share Modern Health with your dependents, click Get Started.
- Complete and submit the dependent eligibility request form.
- After confirming your dependent's eligibility, click Request Therapy.
- Once you've confirmed your dependent's info, click Submit therapy request.