Rescheduling, Scheduling, and Cancelling Sessions

Reschedule

Since appointments can only be created or cancelled by you or your provider, we kindly ask you to select the intended session on your home page under the For You section and then select the cancellation option. You can schedule a new time before or after you process the cancellation if you're planning to reschedule. 

Schedule

You can schedule a session with your provider, you'll need to access the scheduling tool on the homepage of your dashboard. You can begin the process by logging into your iOS app or Android app and selecting Schedule Session from the home screen.

Once selecting a provider, you'll see a selection of available days and times populate. If you find there aren't times that work for you, you can select another day to check for additional availability. Once you have found the right time slot that works for you, please press Continue to confirm the appointment. On the confirmation page, the option to add this appointment to your calendar with a link to our cancellation policy will surface.

Canceling

Since appointments can only be created or canceled by you or your provider, we kindly ask you to select the intended session on your home page and then select the cancellation option. If you need to cancel a session, you can do so by logging into the Modern Health mobile or web app. For the iOS app or Android app, please follow these steps:

1. Under the For You section, tap on your scheduled session.
   
   
   
   
2. Tap Cancel Session.
   
   
   
   
3. You will be prompted to review our Cancellation Policy. To proceed, tap Cancel Session.

Suppose you do not use the mobile app. In that case, you can cancel a session via the Modern Health web app and follow these steps:

1. Under the For You section, click on your scheduled session.
   
   
   
   
2. Click Cancel Session.
   
   
   
   
3. You will be prompted to review our Cancellation Policy. To proceed, click Cancel Session.

What if my provider handles scheduling outside the Modern Health app?

Suppose you need to cancel an appointment and your provider schedules sessions with you outside of the app. In that case, we kindly ask that you let your provider know via the Messaging feature or email. If you don't have access to your provider's email, please reach out to our Care Team via [e-mail], and we can share it with you.

My session was canceled, but I didn't cancel it. What can I do?

Suppose you notice your session was canceled without notice. You can inquire about the cancellation and reschedule a more convenient time and date via the Messaging feature or your provider's email. If you are not receiving a response or the cancellation was a technical error, as a next step, please reach out to our Care Team via [e-mail], and we can assist further.