Session Transfers
If your company has provided you with coaching and therapy sessions, we require that you use each bucket of sessions in its assigned category. This means that the transfer of sessions from coaching to therapy or from therapy to coaching is not permitted. For example, if you are allotted 6 coaching sessions and 6 therapy sessions, you are unable to use 12 coaching sessions or 12 therapy sessions. If you need additional sessions, you can request supplemental coverage from your company or pay an out-of-pocket rate established by your provider.
How Are Sessions Counted Towards My Allotment?
When scheduling sessions, please note that they will always deduct from the benefit year in which the session takes place. Consider this scenario: your Modern Health benefit resets at the beginning of next month, and you schedule a session for a date next month or later. In this case, those sessions will count towards next year's benefit allotment. Now, suppose you schedule a session that takes place before your benefit resets. In that case, the session will count towards the current benefit allotment year. Furthermore, any remaining sessions from the previous benefit year do not roll over into the new benefit year.
If you have any questions regarding your session allotment or your Modern Health benefit reset date, please reach out to us via help@modernhealth.com, and we can assist further.
Time Zones
The Modern Health mobile app and web application will automatically adjust the time zone schedule options based on your device's time zone preferences.