Janet
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Recent activity by Janet-
Number of Sessions and Benefit End Date
Your employer determines the scope of services you are eligible for and can access. You will have a set amount of therapy sessions, coaching sessions, or both for your use. You can find the num...
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Rescheduling, Scheduling, and Cancelling Sessions
Reschedule Since appointments can only be created or cancelled by you or your provider, we kindly ask you to select the intended session on your home page under the For You section and then select ...
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Working with Multiple Providers
It can be very beneficial to work with multiple providers at one time in certain circumstances. For example, working with a couple’s therapist and individual therapist, or working with a financial ...
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Our Care Team
Care Matching is the process of connecting our members to providers in the Modern Health network. Our Care Team is trained to match you with the best possible provider based on your unique preferen...
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Messages Feature
Once you match with a provider, you can communicate with them via the Messages feature (formerly known as "Chat"), available in the iOS and Android mobile and web apps. The Messages feature is a va...
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Provider Match
The most important thing to think about is do you feel heard and respected by your provider. Additionally, we encourage you to think about what success looks like for you in order to determine whet...
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Can't Register Modern Health Account
Typically, as long as you are an active employee or student of your organization, you will have access to the Modern Heath platform. After an employer launches Modern Health, a welcome email is sen...
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Working with Your Current Provider
If you are actively working with a therapist, we are open to the possibility of having them join the Modern Health network. If you are interested in determining if your provider can potentially jo...
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Change My Topics of Focus
During your initial onboarding, we requested you pick your Topics of Focus. Your selections help us find you the best provider (therapist or coach) and recommend digital programs based on the areas...
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Cancellation Policy
Last-minute cancellations or no-shows will forfeit sessions from your total allotment. When you cancel a session, our platform prompts the following question. This is to ensure you have acknowledg...